FAQ Support
 FAQ Categories | | | | DOWNLOAD AND INSTALLATION |
How do I download the free software? | | Click on any DOWNLOAD button or link on the website.
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Where is the downloaded file? | | The default location is to your desktop. If you saved it somewhere else and cannot find it then simply use the Find (files or folders) Windows facility (see What do I do once the download is complete? ). | |
What is the installation file called? | | Piggs Peak Casino's Lite version is called: PiggsPeak_w.EXE Piggs Peak Casino's Full version is called: PiggsPeakFull_w3.EXE | |
What are the minimum system requirements? | | - Pentium 4; 52.8 GHz or AMD Athlon 3000+
-128 MB of system SVGA graphic card
-1 GB System memory
-800 x 600 video resolution (16 bit colour)
-10 Gigabyte or more
-Standard Mouse and Keyboard
-Internet Access with at least 56 KBps connection speed | |
What are the recommended system requirements?
How do I connect to the casino? | | - Make sure you are logged on to the internet
- Double click on the Piggs Peak Casino icon on your desktop OR click the Start button in Windows >> Select "Programs" >> Select "Piggs Peak Casino" >> Select "Piggs Peak Casino" >> Double click on Piggs Peak Casino"
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Why does my casino account appear to be locked? | | There are multiple reasons why your account maybe locked namely:
1. Duplicate Real account
2. Incomplete details
Should you need you query the reason why your account is locked or should you wish to have your account unlocked. Simply email support@piggspeak.com with your query/request. | |
Back to Top | | | LOG IN |
How do I log in to the casino? | | - Connect to the Internet
- Run the casino software
- On the main casino screen, click on the "Connect" button.
- When a dialog box appears, enter your account number and password (or register for an account as appropriate).
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What is my password/account number? | | Your password is case-sensitive and must be entered the same way each time you log in. If you have forgotten your password or account number, please contact our support centre for assistance. Remember to have your registration details handy. | |
What if I try logging in and it does not connect? | | This is due to a bad or slow connection with your Internet Service Provider. Disconnect and reconnect to the Internet and try again. | |
Back to Top | | | REGISTRATION |
How do I register at the Casino? | | - Connect to the Internet and run the casino software, first making sure that all your other applications are closed.
- When the casino's main screen becomes visible, click on the "Connect" button, then on the "Register" button.
- You can now choose to register as a Guest (play free for fun) or as a Real player (play for cash).
- Following the prompts, enter your e-mail address and contact details. You will be required to enter a password of your choice. Note that your password is case sensitive.
- Once registration is complete, you will be given a player account number. Keep your account number and password in a safe place. You will use them to access the Casino each time you wish to play.
- You will be asked if you want the software to remember your password. To make sure that no one else with access to your computer can play on your account, select "No". Only select "Yes" if you are the only person who has access to your computer.
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I want to play for free but I am asked for a credit card-why? | | You have probably accidentally clicked on the Real money button. Disconnect and reconnect the software and then choose the Practise Play Button. | |
Do I pay to play as a Guest? | | No! Guests are allocated Guest accounts that allow them to play for FREE! | |
For how long will my Guest account be active? | | Guest accounts never expire. You are welcome to remain a Guest and play as often as you like. | |
Can I open Real or Guest account by phone or e-mail? | | Yes. Call or email our Support Desk with the following details:
First and last name
Physical address
Telephone number (and area code)
E-mail address
Date of birth
ID number (for Real accounts only) | |
Can I purchase more casino chips in Guest mode? | | Yes. Simply click on the "Purchase" button and type in the amount of credits you wish to purchase. In Guest mode, you may purchase as many credits as you like. | |
Back to Top | | | BANKING |
Are my transactions secure? | | Yes. Piggs Peak Casino uses 128-bit SSL (Secure Socket Layer) Digital Encryption to protect the details of your electronic transactions over the Internet. This is the Internet security standard for online transactions as demanded by major financial institutions. If you are uncomfortable including your credit card or banking details in any e-mail correspondence, you always have the option to telephone your details through to our toll-free Contact Support. For more information on security, please see our Secure Banking section. | |
How do I purchase credits? | | For more information on purchasing credits at the casino, please see our How to Depositsection. | |
How do I cash-in my winnings?
What fraud prevention measures are in place? | | Our e-commerce partner plays an active role in fraud prevention and detection. They aim to ensure the integrity of customer accounts as well as payments made to customers. Our e-commerce partner employs a variety of appropriate security and fraud controls, to oversee every transaction. Customers are required to supply proof of identity, copies of their credit cards, a signed purchase history of their transactions and /or other appropriate documentation particularly when attempting to cash-in credits. This ensures that e-cash purchases and redemptions are not fraudulently transacted. | |
Back to Top | | | SUPPORT |
What do I do if I need assistance? | | This casino provides free, 24-hour toll-free and e-mail support to all casino players. For more information, please see our Support section. | |
Back to Top | | | SECURITY |
Are my credit card details safe? | | Yes, your personal Real Account number and password must be supplied prior to any credit card transaction. Particular details are also requested in order to purchase credits at the casinos. Our e-commerce partner, guarantees secure data transfer during any transaction and undertakes never to disclose any credit card information or other information to any other company. | |
How safe is it to give my credit card details over the Internet? | | Our e-commerce partner uses state-of-the-art encryption technologies to ensure that your personal and card information is protected at all times. For more information, please see our Secure Banking section. | |
Are my account number and password safe? | | Yes. The casino software uses 128-Bit encryption when data is transferred over the Internet. Each player is issued with a unique account number and players choose their own password, which they alone can access. | |
Back to Top | | | LEGALITIES |
Am I old enough to legally play at this casino? | | Casino play is available only to persons older than 18 years of age, in terms of the Swaziland Casino Act. Minors may not under any circumstances play at this casino. | |
Can I register a credit card at the casino that is not in my name? | | Our e-commerce partner, does not allow players to register credit cards of which they are not signatories. If another person would like to play in our casino via your PC, we recommend they open their own Real Account. | |
Back to Top | | | GAME PLAY |
How fair are the games at your casino? | | Our software is developed by the world's leading Internet Gaming Developer-MicroGaming Systems, which places extreme importance on accuracy and has developed Playcheck, which allows you to review your last 72 hours of play-wager by wager. This allows you to check on the accuracy of the software. Playcheck is updated every 45 minutes. To check your gameplay records with PlayCheck, click here. | |
What happens if I lose my connection to the gaming server? | | If the gaming server resolves the bet during the loss of your Internet connection, it will refresh your credit balance with the outcome of the bet. If it does not resolve the bet during loss of the Internet connection, it will present you with the unfinished bet the next time you select the game that was being played when the loss occurred. | |
Why do the slot wheels just keep spinning and don't stop? | | This is caused by Internet traffic. The signal from the server is not being relayed to your software, so the slot wheels just keep spinning because they have not received the signal telling them when and where to stop. If you close the program, you will be refreshed to the last known position. | |
Why does the Roulette ball just keep spinning and doesn't stop? | | This is caused by Internet traffic. The signal from the server is not being relayed to your software, so the roulette ball just keeps spinning because they have not received the signal telling them when and where to stop. If you close the program, you will be refreshed to the last known position. | |
Why do the cards not flip over during a hand? | | This is caused by a bad or slow Internet connection. The gaming server will hold the wager until it can resolve the bet. | |
Back to Top | | | ADDING MORE GAMES |
How do I download more games? | | Piggs Peak Casino software lets you add more games easily through the software. To download new games you can use the following method: | |
| | - Run the casino software and log on.
- In the main casino screen, click on the game icon that you would like to download (i.e. the grayed out ones).
- The installation wizard will take you through the process.
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Why is a game grayed out? | | The casino software highlights games that you have not yet downloaded by graying them out. These games may be added to your collection at any time by choosing one of the methods displayed above. | |
What do I do if a game I play has "upgrade available" written on it and is grayed out? | | You need to download the latest updated version of this game, which is now available. Follow the instructions in Installation to download the new version. | |
What if I get an error while downloading further games? | | If you encounter any errors while downloading further games, call our toll-free Support Desk. We're on call 24-hours a day, 7 days a week. | |
Why does it take so long to download new games? | | The number of games you have selected, your Internet connection, and conditions of your Internet Service Provider's (ISP) network all affect your download time. | |
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